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FREQUENTLY ASKED
QUESTIONS
Matreshka Card
ONLY
How to use my Calling Card?
Please follow these steps:
- Dial the Local or Toll-Free
(866) access number.
- Enter your PIN number
- Dial the destination number.
- For US calls 1 + Area Code +
Number.
- For International calls 011 +
Country Code + City Code + Number.
- To place another call, press *
(star).
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How can I find out how many minutes I have
left?
Each
time you use you Calling Card to place a call, the number of
minutes available for that particular call will be calculated
and announced to you before the call connects.
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How do I obtain support?
Please contact our
Customer
Service, and we will respond to you as soon as
possible.
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Can I recharge my Calling
Card?
No
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How to buy / order a Calling
Card?
Go to
www.Russia-USA.com, click on "Buy Card" and follow the
instructions. You will receive your PIN by email minute after
purchase. Phone Card is ordered online on our web page 24
hours a day 7 days a week.
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How can I Pay for Calling
Cards?
VISA,
MasterCard, Discover, American Express and checks thru PayPal
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Can I purchase
your Calling Cards over the phone?
May
be available in future
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Is it necessary for my address to
accurately match with the address presently on file with my
credit card issuing bank?
For
your & our security reasons, it is absolutely essential
that your address & telephone number match with the
address & telephone number presently on file with your
credit card issuing bank.
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What is the Return Policy?
Once the PIN
number is delivered to the customer via e-mail,
The Sale Is Final.
For
all technical questions, i.e. connections quality, minute
billing questions etc, please contact service provider's
customer service 24/7 number that will be
sent to you.
Customer Service should be able to resolve any problems
you may have. Be sure to have your PIN number available when
contacting customer service. Please remember that only
provider's customer service can help you with above
problems. For questions in regard to this purchase and PIN
delivery, use Contact Us page on this website.
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Why is my credit card declined /
rejected?
Our
credit card processing company PayPal has address verification
system in place, if rejected please verify information you
entered is correct and it should match with your credit card
billing information. If you are declined again, please contact
your credit card issuing bank.
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How long will it take to receive Calling
Card?
Usually PINs are sent within 3 minutes . If for some
reason you do not receive your PIN
within 3 hours, please check your email Spam settings and
Filters as well as folders whre spam redirected. To contact
us please use
Contact Us form on this
website.
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I have a shared email. Can I use
it?
We do
not recommend shared emails. Get your own private email from
any of the free e-mails available e.g. Gmail, Hotmail, &
etc.
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Do I need a
long distance carrier on my phone to use Calling
Cards?
No,
you do not need a long distance carrier on your phone to use
our Calling Cards.
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Where can I find info on Maintenance Fee,
Connection Fee, Rounding & etc?
Info
on fees and charges is available on "More Info" and Terms and
Conditions pages of every
Calling Card on our website.
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When will I receive a Phone
bill?
This
is a prepaid service; you pay in advance so you will never
receive a phone bill.
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When I try to
call I get the message: " you call cannot be completed as
dial". Why?
Please follow the exact instructions we emailed you
when you purchased your Calling Card. You may have missed-dial
your destination number. Also be aware that some pay phones
and cellular phones have restrictions. Check the number and
dial again if the problem persists call our 24/7 customer
service or contact Customer service Online
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I have a balance on my Calling Card. Can I
transfer it?
No.
You can't do that at this time. You must use it.
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In what denominations is Calling Card
available?
Calling Cards are available in denominations $5, $10 and 20.
Please check the card you are looking to buy.
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Is there a limit
to the number of Calling Cards that I can
purchase?
There
is no limit to the number of cards you buy if you already have
purchased from us before. If this is your first purchase you
can only get one PIN.
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Can I use the Calling Card outside of
USA?
Check
information page for the card you wish to buy, some can be
used from Canada, Israel and in very near future from Russia
as well
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How to find out my access number, customer
service number & pin number?
All
this information will be e-mailed to you after the purchase.
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Can I safely enter my credit card number on
your website?
Yes.
PayPal is a trusted internet payment processing agent. All
online transactions are handled with maximum
industry-standard SSL encryption as we take the issue of
security seriously. PayPal uses a 128-bit encryption code to
ensure the highest level of security.
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Can I make local calls with your
card?
Yes.
On all our cards you can make local, regional, state to state
and international calls.
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When I purchase a Calling Card, will I get
a Calling Card in the mail?
As
soon as your online transaction is complete, you will be
e-mailed confirmation of your payment from PayPal, followed by
e-mail from us with Access Numbers and your PIN
number.
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What is the
expiration date of my Calling Card?
It usually expires in 90 days
after first use.
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Do Rates differ
depending on the time of the day of the day of the
week?
No.
The Phone Card we carry has 24 Hours a day, 7 days a Week you
enjoy same Rates as listed. We strive to maintain up to date
information about rates on our website as carriers and service
providers reserves the right to change rates any time it is
recommended to check with customer service of the service
provider of card for up to date rates information.
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How do I
know that my transaction is secure?
We
employ the latest 128-bit encryption technology in all areas
of the site, which requires you to provide your personal or
account information. These include online ordering, order
status, catalog requests and most contest forms. This is done
to protect you from unauthorized use of the information you
are sending to our server. To make sure you have the latest
security features on your browser, download and install the
latest version of your favorite browser, Microsoft Internet
Explorer, or Netscape Communicator.
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What purpose my information will be used
for?
Personal information given to us for ordering on
Russia-USA.com is not shared with any other entity without your
permission. It is used for processing your order and for
customizing your experience at Russia-USA.com
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How can I contact you?
Contact our
Customer
Service is the most efficient mean of
communication.
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If customers
have a question that is not listed above, how do I reach
Customer Service?
If we
have missed any questions you might have and couldn't find the
answer to your question above please feel free to contact our
Customer
Service and we will research you question and respond
promptly. Thank you.
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